Technology, Support, and News Forum

[phileysmiley]

1) I have the OneTouch 4 Mini 250 GB. I created a SafetyDrill copy.

2) My hard drive went bad and I just installed a new one.

3) I am now using the SafetyDrill CD to restore my backup. It booted up fine, no problems, took me to the screen where I choose which copy to backup and which hard drive to back it up to.

4) There were no backup copies listed in the "choose copy" box. I definitely made one and it's on the Mini. I was able to highlight the hard drive, though, click "Restore," and it went on to the Maxtor splash screen. I got no error message of any kind. But I am not getting any kind of progress bar.

Questions:

How do I know it's even doing anything?
Is it possible that no choices of backups to restore were listed because there is only one backup on there and none to choose from?
Is there supposed to be a progress bar?
Can a SafetyDrill image be restored onto a hard drive that is brand new?
Do I need to install Windows onto the new hard drive first and then run the SafetyDrill CD?

Hopefully that covers all the possibilities.

Thanks!

[phileysmiley]

Well I got no help from the Seagate forums. I finally decided to call tech support. It took awhile to figure it out -- I had to plug the Mini into another PC and install the Maxtor software -- but it turns out that the original shadow copy I'd made with the SafetyDrill software was corrupted.

There should have been a progress bar telling me that the restoration was happening, or at least it should never have allowed me to click the "Restore" option. There was no way of knowing that there was no image available to restore and that there was no restoration in progress. As it is, I sat there for an hour thinking it was restoring.

The good news is, I still do have a backup copy of My Documents folder with all my files from mid-March and earlier. The bad news is, that's all I have. I now have to run the Toshiba Recovery CD to restore the laptop to its original January 2006 state and then start reinstalling all my drivers and programs.

[ginogsm Profile]

This is bad Larry.

There's a lesson from all that. A back up is usefull when it can be restored. I learnt , like you the hard way , to always make a test restore of any backup I take.

[phileysmiley]

This is bad Larry.

There's a lesson from all that. A back up is usefull when it can be restored. I learnt , like you the hard way , to always make a test restore of any backup I take.

What they should have done, and didn't, is to tell the user to verify that the backup had in fact been created and tell them how to do it. He asked me on the phone, "did you verify the backup?" And I was like, how do you do that? There were no instructions to do that. And he apologized and said there should be. Great. All I had to do was go back to the program that creates the backups and it will list what backups it finds. This would all have been avoided.

[ginogsm Profile]

Dang...they should have added it in the back up procedure so the average user will consider seriously to verify. I have posted a question in your restoration thread.