TBH, I have two PC's, one is the old replaced machine.
My "best" one was struck down by a virus, discussed on this site.
Because it affected updates M/S were prepared to help.
Again, TBH their "fix" seemed to affect my drivers, code 39 with no option to uninstall and reinstall.
Advice from here was that it may need XP to be repaired or reinstalled.
I could not get on the 'net as the drivers were Network stuff.
I hoiked my old PC from its retirement shelf to get online and start trying to fix the other machine.
The XP on my main PC is real but I only have the licence stuck on the back of the tower so repairing is a no no.
The XP on this oldie is hookey and Micrrosoft is pecking at my copy as we speak.
As a toe-rag on benefits, Mr Gates wants $130 for a genuine licence, that is one weeks money for me and my wife.
Ubuntu is free, it supports firefox and my mail service.
I can't ask for yours and M/S's help if i can't get online.
There, bared my innermost soul.
Take care Guys.