A stop error occurs when Windows XP stops responding. Stop error messages can be caused by hardware or software malfunctions. The error messages appear on a blue or black background.
The following steps, which also appear on the stop error screen, help you determine the cause of a stop error and how to correct the problem.
1] Restart your computer.
2] Make sure any new hardware or software is properly installed. Unplug each new hardware device, one at a time, to see if this resolves the error. If it does, go to step 3.
Replace any hardware that proves faulty by this test. Also, try running any hardware diagnostic software supplied by your computer manufacturer.
If this is a new installation of hardware or software, contact the manufacturer for any Windows XP Professional updates or drivers you might need.
3] Click Start and then click Help and Support. Click Get support, or find information in Windows XP newsgroups (under