Helpctr.exe & others missing
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Helpctr.exe & others missing
Suddenly Help and Support, MSCONFIG and SFC do not run.
I found MSCONFIG and placed a shortcut on my desktop and it runs but will not run from the Run command, error is “windows cannot find MSCONFIG”. I cannot find Helpctr.exe but I did find Help & Support in Services. It was not started and when I tried to start it the error "Could not start the Help and Support service on Local Computer.
Error 1083: The executable program that this service is configured to run in does not implement the service" I have run helpsvcfix but still no joy.
If I type SFC /? in the Run box a command window flashes on the screen the vanishes.
Any help would be appreciated.
Jim
Re: Helpctr.exe & others missing
I think first prize is if you can restore your system to a point before this happened.
Re: Helpctr.exe & others missing
Grav!ty wrote:I think first prize is if you can restore your system to a point before this happened.
Unfortunately, the native system restore tool in XP is broken and almost never works as it should
It sounds as if you have some Windows Registry damage, perhaps caused by some malware like a virus or some malevolent web script -- although some hardware or software or power-failure -based I/O deficiencies can also damage Windows.
You should perhaps try a "repair install" of XP -- just boot from the XP CD and run as if doing a clean install, and it should at some point ask you if you want to repair the existing XP setup. Select this option
But it does sound as if you may actually just need to clean install XP from scratch --- if so, make sure that all your data is properly located in a safe place -- although you most likely will not need to format any partitions in any case, so that even a clean install should not damage any of your data
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