Okay, now this is REALLY screwy. I did a search online and found this:
I am having trouble with my Satellite A355D-S6887 laptop and I wanted to retore it to it's factory default the way it was when I bought it but I can't find my Restore Disks. I was looking online for it but I can't seem to find a way to order it or download it. Can anyone help me with this problem of mine?
He was directed to see the A350 Series User Guide where there is info beginning on page 61 about how to create a restore disc using the Toshiba Recovery Disc Creator.http://cdgenp01.csd.toshiba.com//conten ... 9Feb26.pdf
Here's where it gets weird. The electronic User Guide that came with my laptop looks the same -- it is titled A350 Series User Guide -- but it does NOT include that section. That's why I couldn't find the info. However, there IS a Toshiba Recovery Disc Creator program on the laptop. It is just not mentioned anywhere in any of the documentation -- not even in the User Guide.
This is a brand new laptop from NewEgg.
The Guide on my laptop is dated 08/08. The one online I linked to is dated 02/09. It looks like the laptop came with an incorrect, outdated version of the User Guide. I never even would have discovered this if i hadn't started searching for what the mystery missing space was.
So...from what I can see, that partition is supposed to have the original OS on it from which I can create a recovery disc. However, it is empty.
No documentation, no disc, no files from which to create a disc.
EDIT: Well apparently there is supposed to be a way to recover the OS from the hidden partition without using a disc at all. Of course, this does no good if the hard drive breaks. But supposedly it can be accessed by holding the 0 key while powering up and there is supposed to be a wizard that lets you to restore it to factory defaults.