Technology, Support, and News Forum

[augie]

Dell Inc. deceived customers in a massive "bait and switch" scheme to increase sales of its computer and electronic products, a New York state judge ruled Tuesday.

State Attorney General Andrew Cuomo sued Dell in 2007 on behalf of hundreds of customers who claimed that the electronics company lured them into buying products with promises of attractive deals and promotions.

In reality, the lawsuit alleged, most customers were denied or misled into believing that they had been approved for low interest or financing rates.

The lawsuit also accused Dell of depriving customers of technical support that they were entitled to, in some instances, by pressuring them into performing repairs on their own or subjecting them to long wait times on the phone. Video Watch Cuomo detail the complaints

[augie]

It's about time the get their comeuppance. At least this sets a precedence.

[xion`silo Profile]

anyone see the trend? First it was Packard-Bell and everyone bought tones of those computers and it was like everyone had one. Then when those started falling apart Dell started to really make the come back and then now everycomputer i work on is a friggin dell. and while those dells are in the shop.. HP comes around and takes the lead.. its just a cycle. custom build your computers people(or have someone doit for you) garunteed someones got a friend that knows how to put PC parts together. thats my moto