A Digital Age Deserves A Digital Leader

DBP won't run says not compatible with system

Forum rules
Please start your own topic for support with problems you experience. Even if it appears to be exactly the same as someone else's problem, system configurations differ significantly. Thank you.

It may take our support staff between 24-48 hours to respond to your problem. We are a small business and strive to answer your questions as soon as possible. We appreciate your patience.

DBP won't run says not compatible with system

Postby pjh » Wed Jul 21, 2010 6:26 pm

Hi,

Purchased & downloaded DBP setup file this morning to my desktop.
Copied DBP setup file to usb drive and then to laptop where I have problem.
Laptop is Vista Home Premium 64-bit. Won't boot normally, but will boot in SAFE mode.
Booted laptop in SAFE mode, copied DBP to hard dish, tried to run DBP startup and got a windows error saying "version of file not compatible with version of windows running".

Help!

Thanks,

Paul
PRO New Member
Posts: 4
Joined: Wed Jul 21, 2010 6:17 pm

Re: DBP won't run says not compatible with system

Postby jbullard » Wed Jul 21, 2010 7:00 pm

Are you trying to run it under SAFE mode and are receiving the error?

Jason
VP - Software
User avatar
Posts: 3653
Joined: Sun Jun 06, 2004 10:17 pm
Location: Utah
Real Name: Jason Bullard

Re: DBP won't run says not compatible with system

Postby pjh » Wed Jul 21, 2010 7:15 pm

yes, it will only boot under SAFE mode.
PRO New Member
Posts: 4
Joined: Wed Jul 21, 2010 6:17 pm

Re: DBP won't run says not compatible with system

Postby jbullard » Wed Jul 21, 2010 7:37 pm

Thanks for the information. I will look into this matter. The .NET Framework should be available under SAFE mode.

What caused you to only be able to boot into SAFE mode?
VP - Software
User avatar
Posts: 3653
Joined: Sun Jun 06, 2004 10:17 pm
Location: Utah
Real Name: Jason Bullard

Re: DBP won't run says not compatible with system

Postby pjh » Wed Jul 21, 2010 7:45 pm

Yesterday, the laptop would not boot normal. I get the Blue Crash Screen with stop error: Process_Initialization_Failed.
Tried REPAIR (several times) under Safe mode - ended with saying there existed a startup error.
Purchased DBP expecting it could fix the boot file if in error.

Paul
PRO New Member
Posts: 4
Joined: Wed Jul 21, 2010 6:17 pm

Re: DBP won't run says not compatible with system

Postby jbullard » Wed Jul 21, 2010 7:56 pm

Well, DBP won't be able to help with this error. Here are just a few of the troubleshooting options from Microsoft:

  • A new hardware or software has been improperly installed
  • You have recently installed a Windows update, generally a driver update, which is incompatible with operating system
  • The hard disk is infected from disk errors
  • RAM is faulty

Did you recently install any hardware, software, or Windows updates?
VP - Software
User avatar
Posts: 3653
Joined: Sun Jun 06, 2004 10:17 pm
Location: Utah
Real Name: Jason Bullard

Re: DBP won't run says not compatible with system

Postby pjh » Thu Jul 22, 2010 11:36 am

Hi,
Thanks for your replies.

I'm familiar with the MS troubleshooting options...."broad brush".
I was under the impression that BDP could be used to resolve Boot Loader problems and might "show" some issues.

But my main issue that i came to the forum with was not resolving my Boot problem; my issue is that "BPD setup" will not execute - issue described initially above.

Thanks,

Paul
PRO New Member
Posts: 4
Joined: Wed Jul 21, 2010 6:17 pm

Re: DBP won't run says not compatible with system

Postby jbullard » Thu Jul 22, 2010 11:41 am

Paul,

Yes, I am still working on that issue. I am not having any problems running the executable under Vista 64-bit while in SAFE mode. I'm removing things to see if I can break it. :yesnod:

However, I am going to get a zipped version up that will be available for download later this afternoon. That way you can use DBP while I am working on this issue. If you could just IM me your email address that you used to purchase DBP I can send you the link for that. :yesnod:
VP - Software
User avatar
Posts: 3653
Joined: Sun Jun 06, 2004 10:17 pm
Location: Utah
Real Name: Jason Bullard

Return to Windows Boot Problems

Who is online

Users browsing this forum: No registered users and 1 guest

cron
cron