
When rockers cut ties from labels
By Greg Sandoval
Nov 2, 2007 12:32:00 PM
Trent Reznor of the band Nine Inch Nails walked into the Santa Monica, Calif., headquarters of Musicane last month and stunned the start-up's employees with his tech knowledge and fierce attention to detail. Typically, when artists sign on with Musicane, a company that helps musicians distribute their music online, they are satisfied with letting Musicane's programmers, administrators, and designers make the decisions, said CEO Sudhin Shahani.
(After all, William Adams, or "Will.i.am," of the Black Eyed Peas is the company's marketing chief.) But Reznor had his own ideas about bit rates, Web design, and pricing. He even toiled over the text messages customers would receive when their purchases were confirmed. And all this work was for someone else's album. Reznor had hired Musicane to provide fulfillment for The Inevitable Rise and Liberation of NiggyTardust a record by rapper Saul Williams, which went on sale Thursday on Williams' site. Reznor was the album's producer.
"Trent is well-informed, articulate and is very knowledgeable about technology," Shahani said. "We had a great meeting, but he didn't hesitate to disagree or say what was on his mind. He was extremely detail-oriented. There's not a word on the site that he didn't read or, most likely, write himself." Reznor last month left music label Universal Music Group, and the administrative tasks he undertook for Williams could teach him some valuable lessons.
Nine Inch Nails, Radiohead, Oasis, Madonna and a growing number of other artists have fled the big record companies and are taking more control of their music distribution. While striking out on their own offers more freedom, the performers also lose the label's prodigious distribution and marketing muscle. In the future, these musicians may find themselves being forced to make decisions about technology, customer service, and marketing.